FAQs

We try to ship all orders within 48 hours of receiving your order. The delivery time depends on where the order has to be shipped to.

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We’re committed to sustainability, so your order will mostly be shipped in recycled boxes. We take care to ensure your items are safely packaged while being mindful of the environment!

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Yes, absolutely! We’re happy to accept returns as long as the products are in their original condition. Please note that return shipping costs are the customer’s responsibility. You must also let us know if you’d like to make a return.

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Return shipping is the responsibility of the customer. If you're not completely satisfied with your purchase, you can return the items, but please note that the cost and risk of return shipping are yours to cover.

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You can send return shipments to our address: Westerduinweg 32, 1976 BV in IJmuiden

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At ReptiFish, sustainability is just as important as delivering high-quality products. That’s why we’ve committed to working in eco-friendly ways. We partner with local businesses to reuse old and surplus packaging materials, and nearly 90% of our shipping boxes are made from recycled materials. Additionally, 95% of our products are made in Europe, which not only helps us ensure top-notch quality but also reduces CO2 emissions by up to 60% due to shorter transportation distances."

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That is because we are part CeramicNature.
While we’ve primarily focused on wholesale, we’ve now decided to offer our products directly to customers—but only in countries where we don’t already have partners. Don’t worry though, you can still purchase our products! Simply visit the CeramicNature website here (just scroll down), here you can find a list of our partners and see where our products are available near you.